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CPanel Migration FAQ

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Description

What is cPanel?

cPanel is a Linux based hosting platform which provides an easy to use control panel and allows clients to manage all website and email hosting functions without having to log into multiple systems. 
cPanel is used by many hosting providers world wide and is updated frequently to ensure stability and security. 
 

Do I need to do anything to make this work?

As our migrations team will handle the migration and post-migrations checks for all domains, you will not need to make any changes for this process to work. 

If your domain name registration and/or DNS zone is handled by us, we will make all required Nameserver and DNS changes once the migration is complete, however if the domain name is registered through a third party or the DNS is not handled by us, you will need to update those records yourself. The new server name, IP address and nameservers for your assigned server will be sent to the contact email address listed on your billing account once the migration has been completed. You will then need to contact your domain registrar or DNS host to apply these updates. For a guide on how this process works in our system, click here.

Please note that standard propagation times will apply for all DNS changes, so whilst we will take every available measure to reduce the propagation time for these changes, it can take up to 72 hours for Nameserver changes and up to 6 hours for DNS changes to fully take effect. 

If you are unsure about where your domain name is registered or where your DNS is hosted, please contact our support teams and we will be able to direct you accordingly. 
 

Will this affect my Emails?

As we will be moving across all email accounts, forwarders and mailing lists for your account, including passwords and existing messages, you should not need to update anything on your end. However, please ensure that your existing mail settings match the default settings below: 
 

Non-SSL Settings

Incoming Mail Settings 
Server/host name: mail.your-domain.com (For example: mail.netregistry.com.au) 
Server port: 143 (IMAP) or 110 (POP) 
SSL/TLS: Off 
Login to mail server using: 
Username: Full email address
Password: As per account 

Outgoing Mail Settings
Server/host name: mail.your-domain.com 
Server port: 587 
SSL/TLS: Off 
Login to mail server using: Same settings as my incoming mail server (Outlook) 
OR for Mac Mail 
Username: Full email address 
Password: As per account 
 

SSL Settings 

Incoming Mail Settings 
Server/host name: awcpXXX.server-cpanel.com (For example: awcp036.server-cpanel.com) 
Server port: 993 (IMAP) or 995 (POP) 
SSL/TLS: On 
Login to mail server using: 
Username: Full email address 
Password: As per account 

Outgoing Mail Settings 
Server/host name: awcpXXX.server-cpanel.com 
Server port: 465 
SSL/TLS: On 
Login to mail server using: Same settings as my incoming mail server (Outlook) 
OR for Mac Mail 
Username: Full email address 
Password: As per account 
 

If you are using an external mail system for your emails, you will not be required to update any of the DNS settings as we will be moving these for you and will not be modified, you should not notice any issues following the move. 
 

I am using the correct email settings however I still can't connect my account on my device?

We have received some reports from customers that are using the correct or same email settings they were previously using, however since being migrated to the new AWS cPanel platform some email software are no longer able to connect. 

It has been identified that some older versions of Outlook and Mac Mail may no longer be supported on the new cPanel platform. Users that are affected may need to update their versions of Outlook and Mac Mail. 
 

My website security service is no longer connecting to the server when performing a scan? 

If you have a website security service and it is no longer performing scans or connecting to the server, you will need to get in contact with our customer service team. There is a possibility that the FTP details need to be updated which connects the security service to the server which contains your website files. 
 

Website builder is no longer able to publish my website? 

If you are using the free website builder in your account and you are encountering issues when trying to publish your website, you will need to get in contact with our customer service team. There is a possibility that the FTP details need to be updated which connects the website builder software to the web server. 

 

The Migration Process

Who will handle the migration? 

Your account will be migrated by our specialist team of technicians who will handle the data migration between the servers and will update the DNS zone for your domains. The account will then be checked by our Quality Assurance team, who will rectify any issues or errors they can locate by comparing the website on the old server with the website on the new server. 
 

What system will handle the migrations? 

The migrations will be handled by a process on the new hosting server which will be managed through our Migration Dashboard, which monitors the progress of the migrations and alerts our technical teams to any issues that arise during the migration process. 
 

What kind of checks will be made to ensure my website, emails and database are all copied over and functioning correctly? 

Each domain is analysed prior to the migration to determine the size of the website files, email accounts and all databases under it, including all email forwarders, alias’ and database connection strings. Once the automated migration process has completed for your domain, the system will run an automated check on the domain and it’s associated elements to determine whether there are any discrepancies in the base code and fundamental elements of the site, including the number and size of email accounts, databases and their users. Any aspect, both minor and major, that fails will then be flagged for manual correction by our Specialist team before they will re-run the check and proceed to rectify any issues which are identified before the domain is then accepted and submitted for re-delegation. 

 

After the Migration 

How can I access my new cPanel account? 

Logging into your cPanel account will remain the same and can be accessed via The Console.  

If you have tried clicking on the ‘Log into cPanel Interface’ button and the login has failed, this most likely will mean that the credentials shown in the console are out of date. If you try resetting the cPanel password, this should fix this problem. 

For steps on how to access your cPanel account and/or resetting your cPanel password, please click through to this support article.
 

Can I still access my emails through Webmail? 

Yes, you can access webmail on the server either directly through cPanel by clicking on Email Accounts, then click Check Email, which will open webmail in a new browser tab. As you may have a pop-up blocker installed on your web browser, please ensure that you enable pop-ups once you’ve logged into cPanel to ensure that you can access webmail using this method. 
 
Alternatively, you can access webmail directly in your web browser using the following URL: 
 
http://mydomainname.com/webmail

You will then be prompted to log in using your email address and the respective password. 
 

Will I need to make any changes to my website?

As the settings that your account had on the old server will have been migrated across to the new cPanel server, your database settings and any settings for your website will be moved over as they are, this means you will not need to make any changes for the site to function on the new platform. 
 
Your FTP username may change. cPanel has stricter standards for FTP usernames, therefore your username may have changed. You can check your cPanel and FTP username/password next time you need to complete an update via The Console. It should also be noted you should now use your domain name as the FTP host name. 
 
There will be changes to your database name and username. We will update these settings within your website files, however, if you connect to your database outside of your hosting account, you will need to view the new details within the Databases section of cPanel. 
 
To view any credentials, you will need to log into The Console. These credentials will be delivered to you upon migration completion. 
 
If we locate any issues with your website following the migration, these will be addressed during the QA stages of the process. 
 

Contact Us 

If you encounter any issues during or after the migration, or should you have any concerns prior to the migration, please contact our 24/7 support teams using one of the following channels: 

Support Contact Form: https://www.netregistry.com.au/contact-us/
Phone:  1300 638 734
Live Chat: https://www.netregistry.com.au/contact-us/

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