Article

How to Cancel a Subscription Service

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Description

For security reasons, we do not accept cancellation requests over via email. To cancel a subscription, users must log into their accounts and use our online cancellation form. If you're unable to do so, you may also call our support at 1300 638 734.

Step

Action

Screenshot

1

Log into the Console (If you’re not sure how to do that, click here)

2

Click on the Account tab

3

On the right hand side under General Admin and Reports you will find Cancel Services, click on this link

4

Select your domain from the drop down menu

5

Tick the box next to the service you wish to cancel

6

Select a cancellation reason


 

7

Select whether you wish to cancel the service immediately or allow the current subscription to expire

8

Rate your satisfaction with our services

9

Leave any additional comments or provide us with some feedback

 

10

Click [Cancel service]

All cancellation of services are subject to the Terms and Conditions of the subscription. Before cancellation, customers should ensure they have backed up any website files they might have on our servers.

Success! If you’re unable to follow these steps, or receive an error in doing so, please contact our support team at support@netregistry.com.au or 1300 638 734 for further assistance.

 

help@ogscs.com

 

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