VPS Hosting pre-sales FAQ

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Can I create a custom server?

We can only offer the VPS specifications advertised on our website in the VPS Hosting section.

How long does it take to get setup?

We generally tell our customers it takes approximately one working day to get setup once we receive an order, however we have been able to provision machines within several hours, however, in some instances this can create delays in server provisioning. We would be happy to work with you to meet certain deadlines, should you have an urgent requirement.

How do I order a server?

Once we have received an order, either online or via our sales team, we will start the provisioning of your server.

Where are the servers physically located?

The servers are physically located in Pyrmont, NSW, Australia in the Global Switch data centre.

How many domains can I host on my server?

We do not restrict you from hosting any number of domains on your server. We have many customers who host several hundred web sites on a single server.

What brand are the servers?

Our servers are high-end IBM machines fronting an IBM storage network. All servers are covered by our 99.99% uptime guarantee and we have replacement parts and servers on standby in the event of a critical failure.

Do I need to register a domain name with Netregistry to use your VPS hosting servers?

No, you can have your domain name(s) registered anywhere and still use our VPS.

Can I resell space on my server?

Certainly, you are welcome to resell the space on your VPS.

Do you offer any control panel software?

We also offer cPanel licences or  you can obtain any control panel software from different vendors and install it on your server.

How long is the contract period?

You can contract from month to month, although there is a 30 day notice period on cancellations. Alternatively, we also provision 12 month contracts.


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