VPS service monitoring

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Standard service monitoring is a free service provided to VPS hosting customers. We regularly scan your VPS and known installed services and notify you if failures are detected.

How it works

Our monitoring service will poll discovered services every five minutes, with a service timeout of 10 seconds. If a failure is discovered (timeout, connection refused, or protocol error), the monitoring system will retry the service five times. If five failures are recorded on a service, it will be flagged as an error notification and will be recorded via the channels (email/SMS) you specify within the console. Monitoring is available for the following services and will consider a node down if the ICMP check fails:

  • ICMP
  • HTTP , HTTP-8080 , HTTP-8000
  • DNS
  • FTP
  • SSH
  • POP3
  • IMAP
  • SNMP
  • Windows-Task-Scheduler

Activating and configuring standard service monitoring

The standard service will be enabled by default on all servers. In order to receive email notifications, you will need to add an email address for notifications to the service within the Console. Under the summary page for your server, there will be an “Email Notifications” heading and input box. Simply enter the email address that you want to use to receive notifications and alerts from and save. It is possible to add multiple email addresses if you require. This email (or mobile number if you prefer) is used to alert you if your VPS goes down, as it is a monitoring service, not a managed service. We also recommend that you add the host to your Firewall white-list rules, to get the full value out of the monitoring service.

Features Breakdown

To access specific information regarding monitoring services, click the link under “Server Monitoring” within the server in the VPS hosting section of the Console. A summary of each table and option within the service monitoring page is listed below:

Rescan Services: This link will scan the VPS machine for newly installed services (HTTP, SMTP, MySQL, etc), and will automatically add them to the monitoring system.

Refresh: Monitoring is performed in real time. This link will refresh the current screen with the latest available service information.

Overall Number of Outages: This table shows a summary of the number of outages recorded across all services in the past 24 hours, 1 month and 1 year period.

Detailed Number of Outages: This table shows a breakdown of breakdowns by services within the past 24 hours, 1 month and 1 year period. The “Actions” column will allow you to un-manage (stop monitoring) the service. This may be useful in the event that you take the service down yourself for changes and/or maintenance.

Outages: The Outages table records the interface, service, time and date lost and regained, and an outage ID number. By default, the latest 5 outages will be displayed, but it is possible to view a history of outages via the “More Outages” button.

Notifications: The Notifications table records a history of emails that are sent regarding monitoring services. The subject, body of the email and time/date of sending are recorded. The latest 5 outages will be displayed by default, but it is possible to view a history of outages via the “More Outages” button.

Recent Events: The Recent Events table records recent monitoring activity recorded.

Disable Monitoring : If you need to re-boot your machine, it is highly recommended that you suspend your service monitoring beforehand, so as to avoid receiving alert notifications as the server stops responding.  There is space for you to record a reason for suspending the monitoring, and a log file will be created and saved each time you disable monitoring services.

Emergency Power-cycle: When you perform a power-cycle, you will be prompted to enter a reason/explanation. A log will be created and recorded each time this is performed.

Important Note  Service Monitoring is a feature provided to VPS hosting customers with all standard server packages. The monitoring results are not used in calculation of SLA agreements. Please refer to our terms and conditions for additional information.

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