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VPS support scope

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Information

 
Description

The following list details the supported operating systems and applications covered by our professional service and escalated support services, for which basic investigation and diagnostic support can be provided. Our service desk cannot guarantee support or resolve reported issues for applications not listed below.

Supported operating systems

Full support is provided for the following Operating Systems:

  • Debian (latest stable release)
  • Centos (latest stable release)
  • Windows 2008 R2 Web Edition
  • Windows 2008 R2 Data Center Edition
  • Windows 2008 R2 STD Edition (VPS only)
  • Ubuntu LTS (Latest) (VPS only)

Operating System support includes troubleshooting and diagnosis of issues directly related to the operating system. For example, defective core applications and modules required to run a bare boned system, or utilities required to maintain usable access to the server (SSH & RDP).

Supported applications

Windows based applications:

  • IIS7 - Install & configuration of server, virtual hosts and SSL where needed
  • Apache - Install & configuration of server, virtual hosts and SSL where needed
  • Microsoft Mail - install, configure and support SMTP connector.
  • Mail Enable - install, configure and diagnose issues
  • Microsoft FTP - Install, setup and configure initial user
  • FileZilla FTP Server - Install, setup and configure initial user
  • MS SQL 2005 – all versions - Install and setup (no DBA work)
  • MS SQL 2008 – all versions - Install and setup (no DBA work)
  • MySQL - Install and setup (no DBA work)
  • Microsoft DNS - Installation only
  • Sophos Anti-virus (only if sold by us) - full application support
  • Microsoft .Net -  Install only
  • Sun Java Environment - Install only
  • Microsoft Remote Desktop / Terminal Services - Installation and full configuration
Linux based applications:
  • Apache - Install & configuration of server, virtual hosts and SSL where needed
  • Exim - Installation, configuration and basic diagnostics
  • Postfix - Installation, configuration and basic diagnostics
  • ProFTP - Install, setup and configure initial user
  • PureFTP - Install, setup and configure initial user
  • vsFTP - Install, setup and configure initial user
  • MySQL - Install and setup (no DBA work)
  • Postgresql - Install and setup (no DBA work)
  • PHPMyAdmin - Full setup and configuration
  • PHP - installation and basic support no code dev
  • Shell - installation and basic support no code dev
  • Perl - installation and basic support no code dev
  • cPanel - Installation, configuration and diagnostics
  • WebMin - Installation, configuration and diagnostics
  • Bind - Installation only
  • SSH - Installation and full configuration
  • Sophos Anti-virus (only if sold by us) - full product support
  • Java Environment - Install only

VPS Support

You can contact our VPS Support team over the phone at 1300 888 940 (or +61 (2) 9215 6046 for International customers) or by email here.

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