cPanel Migration FAQ

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You may have recently received a notification from us notifying you that we will be migrating your hosting account from one of our older hosting platforms onto a newer cPanel Hosting server.

This article will provide you with an overview of this process and aims to answer any questions that you may have.


What is cPanel?

cPanel is a Linux based hosting platform which provides an easy-to-use control panel and allows clients to manage all website and email hosting functions without having to log into multiple systems.

cPanel is used by many hosting providers worldwide and is updated frequently to ensure stability and security.

Will my account still be hosted in Australia?

Yes, your account will be hosted on world class servers housed right here in Australia. We are committed to providing world class hosting solutions backed by our 24/7 support teams which don’t require you, or your data, to leave the safety of Australian networks.

Will this affect my website?

As our older hosting servers run on an older version of MySQL, the MySQL version on the new platform will increase and should not cause any issue with existing websites, however if there is a function which you are concerned about, please contact our support teams for clarification.

Our new cPanel platform also has PHP Selector (CageFS) installed, which allows each domain to operate on a different PHP version, something that can be set from within the cPanel interface. This means that if your domain operates on an older version of PHP we will be able to modify that during the migration process as required.

As our new cPanel servers are cloud based, your websites will now load faster and run smoother than they did before.

Do I need to do anything to make this work?

As our migrations team will handle the migration and post-migrations checks for all domains, you will not need to make any changes for this process to work.

If your domain name registration and/or DNS zone is handled by us, we will make all required name server and DNS changes once the migration is complete, however if the domain name is registered through a third party or the DNS is not handled by us, you will need to update those records yourself.

The new server name, IP address and name servers for your assigned server will be sent to the contact email address listed on your billing account once the migration has been completed if this affects you. You will then need to contact your domain registrar or DNS host to apply these updates.

Please note that standard propagation times will apply for all DNS changes, so whilst we will take every available measure to reduce the propagation time for these changes, it can take up to 72 hours for a name server change and up to 6 hours for DNS changes to fully take effect.

If you are unsure about where your domain name is registered or where your DNS is hosted, please contact our support teams and we will be able to direct you accordingly.

Will this affect my Emails?

As we will be moving across all email accounts, forwarders and mailing lists for your account, including passwords and existing messages, you should not need to update anything on your end. However, please ensure that your mail settings match the cPanel mail settings below:

Incoming Mail Settings

Server/host name: (For example:
Server port: 143 (IMAP) or 110 (POP)
Login to mail server using:

Username: Full email address
Password: As per account (you can reset this within cPanel)


Outgoing Mail Settings

Server/host name: (For example:
Server port: 587
Login to mail server using: Same settings as my incoming mail server (Outlook)
OR for Mac Mail

Username: Full email address
Password: As per account


The Migration Process

Who will handle the migration?

Your account will be migrated by our specialist team of technicians who will handle the data migration between the servers and will update the DNS zone for your domains. The account will then be checked by our Quality Assurance team, who will rectify any issues or errors they can locate by comparing the website on the old server with the website on the new server.

What time will the migrations take place?

Our migrations specialists will begin the migration process at 10:00PM AEST on the night preceding your scheduled migration date and will conclude the migration process at 9:00AM on the following day, which is when the QA team will begin checking all migrated websites.

What system will handle the migrations?

The migrations will be handled by a process on the new hosting server which will be managed through our internal Migration Dashboard, which monitors the progress of the migrations and alerts our technical teams to any issues that arise during the migration process.

After The Migration

How can I access my new cPanel account?

You will need to access your cPanel account via The Console. The Console is a more modern, streamlined and secure platform for the management of your account.

Will my account look any different?

Yes, you will notice some improvements to the general user interface. The interface is very intuitive to complete everyday functions such as paying invoices, managing domains, creating email accounts, database and file management.

Can I still access my emails through Webmail?

Yes, you can access webmail on the server either directly through cPanel by clicking on Email Accounts, then click the More drop-down menu and clicking on Access Webmail, which will open webmail in a new browser tab. As you may have a pop-up blocker installed on your web browser, please ensure that you enable pop-ups once you’ve logged into cPanel to ensure that you can access webmail using this method.

Alternatively, you can access webmail directly in your web browser using the following URL:

You will then be prompted to log in using your email address and the respective password.

Will I need to make any changes to my website?

As the settings that your account had on the old server will have been migrated across to the new cPanel server, your database settings and any settings for your website will be moved over as they are, this means you will not need to make any changes for the site to function on the new platform.

Your FTP username may change. cPanel has stricter standards for FTP usernames, therefore your username may have changed. You can check your cPanel and FTP username/password next time you need to complete an update via The Console. It should also be noted you should now use your domain name as the FTP host name.

There will be changes to your database name and username. We will update these settings within your website files, however, if you connect to your database outside of your hosting account, you will need to view the new details within the Databases section of cPanel.

To view any credentials, you will need to log into The Console. These credentials will be delivered to you upon migration completion.

If we locate any issues with your website following the migration, these will be addressed during the QA stages of the process.

Contact Us

Should you encounter any issues during or after the migration, or should you have any concerns prior to the migration, please contact our 24/7 support teams using one of the following methods:

Phone: 13 UBER (13 8237)

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